14-Day Money-Back Guarantee
We want you to be happy with your purchase. If you are not satisfied with a premium template, you may request a full refund within 14 days of your purchase date — no questions asked.
How to Request a Refund
- Email us at refunds@mtverse.dev within 14 days of your purchase
- Include your order ID (from your purchase confirmation email) and the email address used for the purchase
- Optionally, let us know why you're requesting a refund — this helps us improve
- We will process your refund within 5-7 business days
Refund Processing
- Refunds are processed through Paddle (our payment processor)
- The refund will appear on your original payment method within 5-10 business days
- You will receive a confirmation email when the refund is processed
- Your license key will be deactivated upon refund
Eligibility
All premium template purchases are eligible for a refund within the 14-day window, provided:
- The template has not been downloaded more than once (excluding the initial download)
- The request is made within 14 days of the purchase date
- You provide the correct order ID and email address
Non-Refundable Items
The following are not eligible for refunds:
- Free prompts (no purchase was made)
- Template purchases older than 14 days
- Custom development or consulting services
- Purchases made with fraudulent or unauthorized payment methods
License After Refund
When a refund is processed, your license key is deactivated and you may no longer:
- Download the template
- Receive updates
- Use the template in new projects
If you have already used the template in a production project, you may keep that deployment — but you will not receive future updates.
Defective or Misrepresented Products
If a template is significantly defective or not as described, you may request a refund at any time (even after 14 days). In such cases, we will investigate and process a refund if the claim is valid.
Contact Us
For refund requests or questions about our refund policy:
- Email: refunds@mtverse.dev
- Include your order ID and purchase email
- Response time: within 24 hours on business days
